Many of our customers find it convenient to budget their monthly energy costs through participation in Pepco's Average Payment Plan. This plan allows you to make a fixed payment each month, therefore avoiding the fluctuation in monthly bills, which may arise as a result of heating and/or air conditioning use.
How Does The Plan Work?
By reviewing your historical usage data (or that of the former occupant
if you are a new customer), Pepco estimates your annual usage and divides
those costs into twelve equal monthly installments. At the end of your
plan year, your account is reviewed to determine any difference between
your payments to date and your actual charges. If the actual charges have
exceeded your monthly payments, this difference is simply carried over
to the next plan year and taken into consideration when calculating your
new monthly payment amount. If your payments to date have exceeded your
actual charges, the resulting credit balance will also be carried over
to the next plan year unless it exceeds $100.00, in which case it will
be promptly refunded.
During the course of your plan year, your account is periodically reviewed and your monthly average payment amount changed if there are substantial differences between your estimated and actual usage. Aletter advising you of the change becomes effective.
Are There Any Specific Joining Requirements?
The only requirement for joining the plan is that your account currently
be paid in full and that there are no past due amounts. You may also join
the plan in any month.
How Do I Join?
To join the plan, you may complete and submit the attached
form, call our main customer service number, (202) 833-7500, or simply
visit one of our Customer Service Centers. Once we have received your
application, we will initiate your Average Payment Plan and confirm your
participation by mail. This confirmation will also include the amount
of the monthly payment, which will appear on your next bill. If after
reviewing the confirmation you should decide not to participate, just
contact us to cancel your application.
